After-sales service

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After-sales service

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RGC15 Clip-On Diesel Reefer Generator for Shipping Containers The RGC15 Clip-On Diesel Reefer Generator for Shipping Containers provides dependable power for ISO refrigerated transport. Engineered with versatile pin or clamp mounting, it preserves easy refrigeration control box access. Its reinforced fork pockets and anti-tipping deep footprint ensure maximum durability against rough forklift handling, making1 more
RGU15 Underslung Diesel Generator Set for Reefer Shipping Containers The RGU15 Underslung Diesel Generator Set for Reefer Shipping Containers delivers reliable cold-chain power between container chassis I-beams. Built for maximum road clearance and optimal weight distribution, this high-performance underslung generator set features four-point quick-disconnect hardware for effortless mounting and removal during trans1 more
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4SLT400M7 4*100W LED Solar Light Tower The 4SLT400M7 4*100W LED Solar Light Tower provides powerful, eco-friendly illumination for demanding outdoor environments. Extending up to 7 meters and covering 2,304 m², this durable LED solar light tower delivers quiet, self-maintaining, and bright white light. With rugged wheels for effortless transport, it is the ideal mobile lighting solution1 more
Cummins 20~115 KVA Silent & Open Gen-set The Cummins 20~115 KVA Silent & Open Gen-set delivers outstanding reliability, extended continuous operation, and low fuel consumption. Powered by genuine DCEC, CCEC, or original engines, this efficient diesel generator set provides superior power performance, backed by Cummins' trusted worldwide service network for seamless maintenance and cus1 more
185CFM 7Bar Diesel Screw Air Compressor The 185CFM 7Bar Diesel Screw Air Compressor delivers reliable, high-volume compressed air to replace conventional piston models. Featuring an efficient rotary-screw mechanism, this portable diesel screw air compressor powers demanding industrial applications and heavy-duty pneumatic tools like jackhammers and impact wrenches with optimal fuel effic1 more

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1. After-sales process

If you have bought any kind of Awvgpower products, if there is a fault during use, you need to report and request maintenance, you can submit the situation through the following ways, we will deal with it in time within 24 hours.

1. First, find the nameplate of Awvgpower products, scan the Service QR-code on the machine, and log in to the interface of Awvgpower after-sales web.

2. Filling the after-sales table, like the following table.

Maintenance service

No matter where your crew is, you can get our professional technical advice and services. Awvgpower will set up customer files for each customer and provide regular inspection service. It can also make maintenance plans for customers and provide corresponding spare parts.

Quality assurance
During the warranty period, our company implements three guarantees and a lifelong service system. Please refer to the attached warranty manual for specific warranty terms.
Whether you are a Awvgpower distributor or end user you can get the following quality assurance:
1. Provide complete and qualified products.
2. Provide complete technical support, including installation and debugging services.
3. Professional technical personnel training.
4. Establish complete customer and product files and visit them regularly
5. Provide qualified original parts and components.
Warranty service:
All Awvgpower products and accessories users will enjoy free warranty maintenance
Accessories warranty: accessories warranty time please refer to the warranty manual or call our after-sales department to inquire;
Warranty: all units are calculated according to the time of delivery, time of purchase, and time of use, whichever comes first
A. use time: 1000 hours since the first use;
B. Purchase time: 12 months from the date when the unit reaches the customer;
C. Delivery time: 15 months from the delivery date of the unit.

We cover all repairs
No replacement costs or other expenses incurred are charged within the warranty.
Fast response time
After-sales service will quickly respond to your requirements, the first-time parts replacement and maintenance, and debugging, to ensure the rapid recovery of the normal operation of the unit.

Our after-sales service team will provide full responsibility and quick solutions to the customer crew's problem.

If you have any after-sales problems, please contact your local dealer:
email: info@awvgpower.com

2. Installation Guidance

After the customer receives the goods, Awvgpower can provide online real-time installation and debugging consultation and guidance, or provide the following services if necessary:

1. Assign engineering and technical personnel with installation experience to the site for installation guidance.

2. Assign skilled technicians with debugging experience to the site to carry out equipment debugging and trial operations together with the engineering and technical personnel of the customer, and submit the test data report.

3. The Training
If customers have needs, our company will arrange technical personnel for training and guidance. Our company can provide factory training, video online training and on-site training for users to choose.

Training batches

Training objects

Training Time

Content

The first time

Installation personnel

Equipment installation, testing and acceptance

· Equipment principle, structure and technical performance
· Equipment installation and test method
· Equipment operation and maintenance methods
· Other documents

The second time

Operation manager

Equipment debugging and acceptance qualified, put into use

· Maintenance of diesel engine
· Common faults and handling of brushless motor
· Common failure of diesel generator set

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